Terms & Conditions
A. TERMS & CONDITIONS TO NOTE
By placing an order, you agree to the Terms & Conditions.
CNY Pre-Orders: A minimum order of 5KG of Bak Kwa (Signature / Chilli / Sliced) is required for orders to be delivered or collected from 23.12.2022 to 20.01.2023.
A Delivery Charge of $8 is applicable for order amounts that are less than $60. A CNY Delivery Charge of $18 per address is applicable for orders delivered from 23.12.2022 to 20.01.2023; CNY Delivery Charge is waived for orders with at least 10kg of Bak Kwa (Signature / Chilli / Sliced).
Delivery is not available to addresses with the following postal codes: 098200-099598 (Sentosa), 627625-627880 (Jurong Island), 637291-637698 (Tuas) and 508000-508999 (Pulau Ubin).
Re-delivery due to failed delivery attempt(s) will be subject to an adminstrative fee, a new delivery charge per delivery attempt, stock availability, delivery/collection slot availability, as well as the prevailing prices of the products on the new delivery/collection date. Products not received due to failed delivery attempt(s) are non-refundable.
Products not collected on the indicated collection date are non-refundable. Arrangement of a new collection date will be subject to an administrative fee, stock availability, slot availability, as well as the prevailing prices of the products on the new collection date.
Overseas shipping is not available due to the nature of the product (i.e. perishable meat products).
Each order is valid for one delivery address only. Please submit a new order for each delivery address. Delivery charge, if applicable, will be applied to every order submitted.
Deliveries are usually made between 10am and 8pm. During peak periods such as promotional runs and festive seasons, deliveries may be extended till 10pm due to the higher volume of orders. Requests for specific delivery timings will be met to our best ability but are not guaranteed due to variables like the total number of orders, delivery route and traffic conditions on the day of delivery.
Full payment must be made to place an order; if payment is not received the order will be automatically cancelled.
No changes will be allowed once an order has been placed. Orders, once placed, are non-refundable.
Order confirmation is subject to stock availability; in the event that item(s) in your order is/are sold out, we will inform you accordingly.
Do note the full Terms & Conditions stated below. Kim Tee reserves the right to amend the Terms & Conditions at our discretion.
B. ALL TERMS & CONDITIONS
1. Information About Us
1.1 WWW.kimtee.com.sg is a site operated by Kim Tee Holdings Pte Ltd. We are registered in Singapore under the Business Registration Number 201704767H and with our registered office at 22 Maju Avenue, Singapore 556695. Our GST Registration Number is 201704767H.
2. Service Availability
2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.
3. Your Status
3.1 By placing an order through our site, you warrant that:
3.1.1 You are resident in the Serviced Country;
3.1.2 You are legally capable of entering into binding contracts;
3.1.3 You agree to the Terms & Conditions in the Contract.
4. How the Contract is formed between You and Us
4.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All on-line orders are subject to acceptance by us, and we will confirm such acceptance to you via email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.
4.2 Subject to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made for an item that is out of stock and cannot be replaced, you will be refunded the amount paid.
4.3 You are obliged to make payment in FULL by the payment option you select when you check out your orders.
5. Our Status
5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.
6. Price and Payment
6.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
6.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
6.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.
7. Our Return Policy
7.1 A claim by you that the Product is defective or that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery or collection with proof of purchase. If you do not notify us accordingly, we shall have no liability in respect of the defect or shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.
7.2 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product) with the proof of purchase, we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will provide for a 1-to-1 replacement.
8. Our Liability
8.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
8.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
9.1 All notices given by you to us must be given to Kim Tee Holdings at 22 Maju Avenue, Singapore 556695. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.
10. Events Outside our Control
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
10.2.1 strikes, lock-outs or other industrial action;
10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
10.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
10.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
10.2.5 impossibility of the use of public or private telecommunications networks; or
10.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
12.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
13. Entire Agreement
13.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
14. Our Right to Vary these Terms and Conditions
14.1 We have the right to revise and amend these Terms and Conditions from time to time.
14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within 2 working days of receipt by you of the Products).
15. Law and Jurisdiction
15.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.